Data requests and complaints

• If you called a business that uses Diallo, that business is responsible for your data. Contact it first; you can also write to us and we will pass your request on (section 5).
• For data about your use of our website or the dashboard, and for anything about Diallo itself, contact us.

• to know whether we process your data, and to get a copy of it;
• to have inaccurate or incomplete data corrected;
• to have your data deleted, or its processing restricted;
• to receive your data in a machine-readable form, or have it passed to another controller;
• to object to processing based on our legitimate interests;
• to withdraw consent you gave (for example to website analytics);
• not to be subject to a decision based solely on automated processing that significantly affects you.

Write to envmotion@gmail.com with the subject “Personal data request”. Say what you are asking for and give what helps us find your data:

• for the dashboard: the email address of your account;
• for a call: the business you called, the date and approximate time, and the phone number you called from.

Requests are free. If a request is clearly unfounded or excessive, for example repeated without reason, we may refuse it or ask for a reasonable fee where the law allows, and we will explain why.

Before we give out or delete data, we must be sure the request comes from you. We usually ask you to write from the email address of your account, or to confirm a detail only you know. We never ask for passwords or card numbers. A representative must show that they may act for you.

• We confirm receipt within 3 working days.
• We reply in substance within 10 working days. Where the law allows and the request is complex, we may extend this once and will tell you why within the first period.
• A request about a call to one of our customers we pass to that business within 3 working days, and help it reply in time.

If you are unhappy with Diallo — a call, a charge, our support — write to envmotion@gmail.com and describe what happened. We confirm receipt within 3 working days and aim to resolve the complaint within 14 days; if that is not possible, we tell you when to expect an answer. Disputes under the terms of service follow section 17 of the Terms of service.

You can complain at any time to the Personal Data Protection Service of Georgia (personaldata.ge), or, if you are in the EU, to your local supervisory authority. You may also go to court. Contacting us first is not required, but it is usually the fastest way to fix a problem.

• Person responsible for personal data protection: Aleksandra Ilina, envmotion@gmail.com
• Individual Entrepreneur Aleksandra Ilina, identification code 345855906