Legal information
Everything that governs the use of Diallo in one place: the terms of service and our policies for payment, personal data, security and acceptable use. The documents are written for Georgian law; if language versions differ, the Georgian one prevails.
- Service provider
- Individual Entrepreneur Aleksandra Ilina
- Identification code
- 345855906
- envmotion@gmail.com
- Personal data protection
- Aleksandra Ilina
- Last updated
- 14 October 2026
Essentials
Terms of service
The terms that govern the use of Diallo: accounts, trial and plans, payment, acceptable use, calls and AI disclosure, liability and termination.
Last updated: 14 October 2026
Privacy policy
How Diallo collects, uses, stores and protects the personal data of website visitors, dashboard users and callers, how long it is kept and what rights you have.
Last updated: 14 October 2026
Payment, refunds and cancellation
How payment for Diallo works: the one-time setup fee and monthly subscription, card payments through Flitt and TBC Bank, cancellation and refunds.
Last updated: 14 October 2026
For business customers
Data processing agreement
How Diallo processes callers’ personal data on behalf of business customers: roles, instructions, sub-processors, security, breach notices and deletion.
Last updated: 14 October 2026
Sub-processors
The providers Diallo uses to run the service and process personal data: what each one does, which data it receives and in which country it is located.
Last updated: 14 October 2026
Acceptable use policy
What business customers may and may not do with Diallo agents: inbound calls only, no fraud or impersonation, AI disclosure, voice consent and sensitive data.
Last updated: 14 October 2026
AI and call recording notice
For people who call a business that uses Diallo: an AI agent answers, every call is recorded and transcribed, who sees the data, how long it is kept, your choices.
Last updated: 14 October 2026
Support and service levels
How business customers get help with Diallo: support channels and hours, response targets by severity, planned maintenance and what is outside our control.
Last updated: 14 October 2026
Security and data
Security overview
How Diallo protects the service and its data: hosting in the EU, encryption, isolated workspaces, access control, call recordings, incidents and reporting issues.
Last updated: 14 October 2026
Data retention
How long Diallo keeps each kind of data — call recordings, transcripts, requests, account data, logs and payments — and how and when it is deleted.
Last updated: 14 October 2026
Data requests and complaints
How to ask Diallo for a copy, correction or deletion of your personal data, how fast we reply, and how complaints are handled, including the Data Protection Service.
Last updated: 14 October 2026
Cookie policy
Which cookies and browser records the Diallo website and dashboard use, why, how long they last, and how to accept or decline analytics at any time.
Last updated: 14 October 2026