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Overview

Essentials

  • Terms of service
  • Privacy policy
  • Payment, refunds and cancellation

For business customers

  • Data processing (DPA)
  • Sub-processors
  • Acceptable use
  • AI and call recording
  • Support and service levels

Security and data

  • Security
  • Data retention
  • Data requests and complaints
  • Cookie policy
Theme
On this page
  • 1. Necessary
  • 2. Preferences
  • 3. Analytics — only with your consent
  • 4. Other services you may use
  • 5. Changing your choice

Legal/Security and data

Cookie policy

Cookies and similar records are small pieces of data a website keeps in your browser. Diallo uses only a few: the ones the site needs to work, and Google Analytics, which runs only if you allow it. We do not use advertising cookies.

Last updated: 14 October 2026

1. Necessary

Needed for the site and the dashboard to work; they do not require consent.

NameTypePurposeHow long
sidCookie (httpOnly)Keeps you signed in to the dashboardUntil sign-out, at most 30 days
cookie-consentBrowser storageRemembers your choice about analytics and its dateUntil you clear it
langBrowser storageRemembers the language you choseUntil you clear it

2. Preferences

Remember how you like the dashboard and these pages to look. They stay in your browser and are never sent to us.

NameTypePurposeHow long
themeBrowser storageLight or dark themeUntil you clear it
flow-view and the flow editor’s panel settingsBrowser storageHow the agent’s flow editor is shownUntil you clear it

3. Analytics — only with your consent

If you click “Accept” in the cookie banner, the public website loads Google Analytics 4 so that we can see how it is used. Until then nothing from Google is loaded; it never runs in the dashboard or on the sign-in pages.

NameTypePurposeHow long
_gaCookie (Google)A random identifier to count repeat visitsUp to 2 years
_ga_<ID>Cookie (Google)Keeps the state of the current visitUp to 2 years

Google signals and ad personalisation are switched off, and we never send Google your name, phone number or what you type in forms. More in section 10 of the Privacy policy.

4. Other services you may use

  • Sign-in with Google opens Google’s window; Google’s own cookies there are governed by Google’s policy. We end that Google session right after you sign in.
  • A demo or test call connects your browser to an audio room for the length of the call; your microphone is used only after you allow it.

5. Changing your choice

Click “Cookie settings” at the bottom of any page and choose “Accept” or “Decline”. If you decline, Google Analytics stops and its cookies are deleted from your browser. You can also delete cookies and site data in your browser’s settings; you will then be signed out and asked about analytics again.

PreviousData requests and complaints

On this page

  • 1. Necessary
  • 2. Preferences
  • 3. Analytics — only with your consent
  • 4. Other services you may use
  • 5. Changing your choice
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