AI and call recording notice

The call is answered by an AI voice agent working for the business you called, not by a person. At the start of the call it says which business it is answering for and that it is an AI assistant. If you ask whether you are talking to a person, it answers truthfully.

The agent answers from the information the business has given it: services, prices, opening hours, free time slots. It can make mistakes, mishear a name or a number, or not know an answer. Check important details with the business.

Every call answered by a Diallo agent is recorded, and its text is written down automatically (a transcript). The agent says this at the start of the call. After the call, an automatic summary is made for the business, together with the details you gave — for example your name, the service you need and a convenient time.

For a phone call, the business also sees the number you called from.

• The business you called decides why your data is used and is responsible for it. Its staff see the recording, the transcript and your request in their Diallo dashboard, and the business may send your request to its own tools, such as a calendar, a CRM or Telegram.
• Diallo processes the data on the business’s behalf, only to provide the service. We do not sell it, do not use it for advertising and do not train AI models on your calls.
• To run the service we use a small number of providers — hosting, speech recognition and synthesis, language models — listed on the Sub-processors page.

The audio recording is deleted automatically 90 days after the call. The transcript, the summary and your request stay in the business’s workspace until the business deletes them or closes its account. Details are on the Data retention page.

• If you do not want to talk to an AI or be recorded, you can end the call at any time and contact the business another way — in person, by email or in writing.
• You can ask the agent to have a person contact you; it will pass the request on to the business.
• Share only what is needed for your request. The agent never asks for card numbers, passwords or SMS codes — if someone does, end the call.

An AI agent cannot call for help. In an emergency, call 112.

You may ask for a copy of your data, its correction or deletion. Contact the business you called first: it is responsible for your data. You can also write to us at envmotion@gmail.com — we will pass your request to the business and help it answer. How requests and complaints are handled is described on the Data requests and complaints page.

You may also complain to the Personal Data Protection Service of Georgia (personaldata.ge).