This policy explains how you pay for Diallo, how to cancel the subscription and when money is refunded. Diallo is provided by Individual Entrepreneur Aleksandra Ilina (identification code 345855906). This policy forms part of our terms of service.
Diallo is a service for businesses (B2B). It is provided online: access to the dashboard and the AI voice agents, as well as the setup work, is delivered over the internet, and nothing physical is shipped.
1. Prices
Prices are in US dollars (USD):
- Setup — $500 one-time: configuring the agent and integrating it with your CRM or messenger;
- Subscription — $300 per month for each agent;
- Each additional language — $100 one-time.
Telephony (the phone number and call minutes) is not included: you pay for it directly to your telecom provider. The prices are also shown on our website; the price of any other work is agreed with you before it starts.
2. Payment
- Card payments are processed by TBC Bank on its secure payment page. We do not receive or store your card details: the card number and security code are entered on the bank’s page.
- The subscription is a recurring payment: by paying for the first month you agree that the monthly fee is charged automatically to the same card at the start of each following month until you cancel.
- The setup fee is paid once; the subscription is paid monthly in advance, for the coming month.
- On request we can issue an invoice for payment by bank transfer instead.
3. Setup fee
The setup fee ($500) is non-refundable, unless otherwise required by the law of Georgia: it pays for the work of configuring your agent and integrations.
4. Subscription and cancellation
You can cancel the subscription at any time. After you cancel:
- the subscription stays active until the end of the month you have already paid for, and you can use the service until then;
- no further monthly charges are made;
- the fee for the current month is not refunded, in full or in part, unless otherwise required by the law of Georgia.
To make sure the next month is not charged, send your cancellation before the next billing date.
5. How to cancel
Write to envmotion@gmail.com from the email address of your account, say that you want to cancel the subscription and give the name of your workspace. We will confirm the cancellation by email and stop the monthly charges. The email is enough; you do not need to do anything else.
6. Charges made in error
If you were charged twice, charged after we received your cancellation, or charged an amount that does not match these prices, write to envmotion@gmail.com. Once we confirm the error, we will refund the amount charged in error in full to the same card through TBC Bank within 10 business days. How soon the money appears on the card depends on your bank.
7. Your rights under the law
Nothing in this policy limits the rights that the law of Georgia gives you and that cannot be waived by agreement. Where the law requires a refund, we will make it to the card used for the payment.
8. Contact
- Individual Entrepreneur Aleksandra Ilina, identification code 345855906
- Email: envmotion@gmail.com